In Outliers, Malcolm Gladwell argues that it takes 10,000 Hours of dedicated practice to master a desired craft.

At that rate, most working adults should be an email expert by their mid-20s.

Unfortunately, that’s not what customers pay you to do.

Some call it work; it’s called a waste of time.

In Outliers, Malcolm Gladwell argues that it takes 10,000 Hours of dedicated practice to master a desired craft.

At that rate, most working adults should be an email expert by their mid-20s.